New Club Initiative | EAP Assist for Wellbeing & Mental Health


The run around on the footy field on a Saturday might make the body sore but we probably all agree it makes the head feel great. Getting to spend time with mates and switch off from the working week for a few hours. The break or time out is important and so is working through everything that piles up from time to time. It could be work or study, friends or family commitments and when it does feel like it’s a bit ‘stacks on’, it’s good to have people to check- in with. 

In 2023, Uni-Norths Owls are pleased to bring back for a second season, a club-funded initiative to support well-being and mental health practices for our playing group.

Here’s an overview of what that means for you:

Wellbeing and Mental Health Services for Uni-Norths Owls

It is recognised that many players don’t have access to employer provided Employee Assistance Programs (EAP) and that access to mental health and wellbeing services are limited due to high demand in the community.

EAP Assist provide a range of services, including counselling, digital programs and apps. EAP Assist support Owls Players and volunteers with wellbeing with confidential phone counselling throughout Australia & overseas. They recognise that one of the most important aspects of effective counselling is for it to be provided as quickly as possible.

The aim of counselling is to help resolve personal issues before they adversely impact on your mental health and wellbeing.

You will see the information on the EAP Assist website does refer to workplace issues.  Please don’t worry about this, as the support tools on offer are still very relevant regardless of the environment causing the concern.

The range of assistance and services provided to Owls players are outlined below.

Digital Programs and Apps

The EAP Assist website contains an extensive range of self-help resources which all players are encouraged to access at: and enter the Owl’s allocated Helpline Number, 0407086000, when prompted.

Please look at the website’s support tools under the Digital, Support and Resilience menus.  The tools range from short programs to videos. Even though you might be ok, you may be able to support others needing assistance by encouraging them to use this platform.

Please do not be worried about  the time you spend on  this website as access is unlimited for Owls players.

On-line Counselling Services

EAP Assist counsellors are all qualified and highly experienced.  They will initially ask your name as well as that of your organisation (Uni Norths Owls Rugby Club) in order to confirm eligibility for services.   Counselling services are provided at an hourly rate and charged in 30-minute increments, which will be debited from the club’s account.  Players who receive counselling services will not be charged. Information obtained during counselling is confidential and will not generally be released to a third party without prior consent.

The preferred method to book a confidential phone counselling appointment is online via: – you will need to enter the Owls Helpline Number: 0407086000 to book your appointment.

Wellbeing Check up

If you are unsure of how you feel please access the Wellbeing Check up via: Wellbeing Check Up – EAP Assist. Following the completion of this aid a counsellor will contact you via your preferred contact method to provide immediate support, if necessary and advice.

Telephone Assistance

If you just want to talk with someone, possibly to discuss your concerns and possible options please call the Owls Club’s allocated Helpline Number: 0407 086 000.

Access Mental Health will provide immediate help if you or someone you care about is experiencing a mental health crisis and are available 24 hours a day, 7 days a week. If needed please call Access Mental Health on 1800 629 354 or 02 6205 1065.

In the event of an immediate, life-threatening situation for yourself or anyone else, please always call ‘000’ emergency services first.

This new initiative recognises that some players don’t have access to EAP services.  The club has signed up to a 12-month plan and will review its benefits over this period.  It may not be a perfect solution in all situations, but please remember that the club is trying to help fill a gap in mental health support.

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